Welcome to Vivek Industries! This Shipping Policy (“Policy”) outlines the shipping practices for products purchased through our website, vivekindustries.biz (“Website”). By placing an order on our Website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not proceed with your order.

1.Definitions

• “Company,” “we,” “us,” or “our” refers to Vivek Industries.
• “User,” “you,” or “your” refers to any individual or entity making a purchase on our Website.
• “Products” refers to the items available for purchase through our Website.
• “Shipping” refers to the delivery of products from our warehouse to your provided address.

2.Shipping Methods and Costs

We offer the following shipping methods:

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days (subject to availability).

Shipping costs depend on the shipping method selected and the destination of the order. The applicable shipping fee will be calculated and displayed at the checkout before you finalize your purchase.

3.Order Processing Time

Orders are typically processed within 1-2 business days of receiving payment. However, during peak seasons or special sales events, processing times may be slightly longer. You will receive a confirmation email with tracking details once your order has shipped.

4.Shipping Destinations

We currently offer shipping to locations within India. For international shipments, please contact our customer support at info@vivekindustries.biz to inquire about availability.

5.Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party carriers, customs, weather conditions, or other factors beyond our control. If your order is delayed, please contact the shipping carrier or our customer support team for assistance.

6.Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

7.Order Modifications and Address Changes

Once your order has been processed and shipped, we are unable to modify or cancel it. Please review your order and shipping information carefully before completing your purchase. If you notice an error in the shipping address, please contact our customer support team immediately to see if we can make any necessary adjustments before the order ships.

8.Missing or Lost Packages

If your package is missing or has been marked as delivered but you have not received it, please contact our customer support team. We will work with the shipping carrier to resolve the issue. Please note that we are not responsible for packages once they have been marked as delivered by the carrier.

9.Damaged or Defective Products

If your product is damaged during shipping, please notify us within 7 days of receiving the product. We will guide you through the return or exchange process, and we may offer a full refund or replacement depending on the situation.

10.Shipping to Multiple Addresses

Currently, we only allow shipping to one address per order. If you would like to send products to multiple addresses, please place separate orders for each address.

11.Changes to the Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the revised Policy will take effect on the date of posting.

12.Governing Law and Jurisdiction

This Shipping Policy is governed by and construed in accordance with the laws of Telangana, India. Any disputes arising from this Policy shall be resolved exclusively in the courts of Ranga Reddy, Telangana.

13.Contact Information

If you have any questions or concerns about this Shipping Policy, or if you need assistance with an order, please contact us: Vivek Industries
Website: vivekindustries.biz
Email: info@vivekindustries.biz
Address: SY.NO.123, BLOCK NO.7, QUTBULLAPUR MANDAL, JEEDIMETLA, Ranga Reddy, Telangana, 500055
Phone No: 9966061500

Thank you for shopping with Vivek Industries! We aim to deliver your products in a safe and timely manner.