Welcome to Vivek Industries! This Refund Policy (“Policy”) explains our procedures regarding refunds for products purchased through our website, vivekindustries.biz (“Website”). By making a purchase on our Website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not proceed with your purchase.

1.Definitions

• “Company,” “we,” “us,” or “our” refers to Vivek Industries.
• “User,” “you,” or “your” refers to any individual or entity making a purchase on our Website.
• “Products” refers to the items available for purchase through our Website.
• “Refund” refers to the process of returning a purchased product for a reimbursement of the purchase price.

2.Eligibility for Refund

To be eligible for a refund, you must meet the following conditions:

• The request for a refund must be made within 14 days from the date of delivery of the product.
• The product must be unused, in its original packaging, and in the same condition as when it was received.
• The product must not have been damaged or tampered with after delivery.
• The product must not be on our list of non-refundable or non-returnable items (such as perishable goods, custom-made items, etc.).

3.Refund Process

To request a refund, please follow these steps:

• Contact us via email at info@vivekindustries.biz with your order number, details of the product, and reason for the return.
• Once your refund request is received, we will review it and notify you if your request is approved or rejected.
• If approved, you will be provided with instructions on how to return the product.
• After we receive the returned product in satisfactory condition, we will process your refund to the original method of payment. Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.

4Non-Refundable Items

Certain products are not eligible for a refund. These may include:

• Custom or personalized items.
• Perishable goods.
• Products marked as non-returnable or final sale at the time of purchase.

5.Partial Refunds

In some cases, only a partial refund will be granted, such as for products that are damaged or missing parts not due to our error. This decision will be at the sole discretion of Vivek Industries.

6.Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount, unless the product was defective or we made an error in your order.

7.Damaged or Defective Products

If you receive a product that is defective or damaged during shipping, please contact us immediately (within 7 days of receiving the product). We will guide you through the return or exchange process and may offer a full refund or replacement, depending on the situation.

8.Exchanges

We do not offer direct exchanges. If you would like to exchange a product, you must return the original product for a refund and place a new order for the desired product.

9.Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the revised Policy will take effect on the date of posting.

10.Governing Law and Jurisdiction

This Refund Policy is governed by and construed in accordance with the laws of Telangana, India. Any disputes arising from this Policy shall be resolved exclusively in the courts of Ranga Reddy, Telangana.

11.Contact Information

If you have any questions or concerns about this Refund Policy, or if you wish to request a refund, please contact us: Vivek Industries
Website: vivekindustries.biz
Email: info@vivekindustries.biz
Address: SY.NO.123, BLOCK NO.7, QUTBULLAPUR MANDAL, JEEDIMETLA, Ranga Reddy, Telangana, 500055
Phone No: 9966061500

Thank you for choosing Vivek Industries! We strive to ensure your satisfaction with every purchase.